Terms of Service

Last Updated: December 28, 2025

1. Agreement to Terms

By accessing or using the services of Runna Media ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

2. Services Offered

Runna Media provides premium media production services, including but not limited to:

Video production (commercial, brand films, product showcases)
Photography and social media content creation
Web development and design
Related creative services as agreed upon in writing

3. Project Scope and Contracts

All projects require a signed contract or written agreement that specifies:

Scope of work and deliverables
Timeline and milestones
Payment terms and total project cost
Revision policy
Usage rights and licensing

Work will not begin until a signed contract and deposit (typically 50%) are received.

4. Payment Terms

Deposit: 50% of the total project cost is required upfront to begin work
Final Payment: The remaining 50% is due upon delivery of final files
Payment Method: We accept bank transfers, credit cards, and other agreed-upon payment methods
Late Payments: Invoices are NET 7 (due within 7 days). Late payments incur a 5% fee after 7 days. Projects are paused after 14 days of non-payment.
No Refunds: Deposits are non-refundable. If you cancel a project after work has begun, you forfeit your deposit.

5. Revision Policy

Included Revisions: Two (2) rounds of revisions are included per deliverable
Additional Revisions: Additional revision rounds cost $250-$500 depending on project scope
Scope Changes: Changes that expand the original scope will be priced separately and require contract amendment
Consolidated Feedback: All revision requests must be submitted in a single, consolidated document per revision round
Turnaround Time: 3-5 business days per revision round

6. Project Timeline

Standard Timeline: 30 days from contract signing to final delivery (unless otherwise specified)
Rush Projects: Available for an additional 25% fee
Client Delays: If a project is delayed beyond 60 days due to client inaction, additional fees may apply
Force Majeure: We are not liable for delays caused by circumstances beyond our control

7. Client Responsibilities

Clients are responsible for:

Providing timely feedback and approvals
Supplying necessary assets (logos, brand guidelines, access to locations, talent releases, etc.)
Ensuring all provided content does not infringe on third-party rights
Obtaining necessary permissions for filming locations and talent
Responding to communications within a reasonable timeframe

8. Intellectual Property and Usage Rights

Final Deliverables: Upon full payment, you receive usage rights as specified in your contract
Raw Footage: We retain ownership of raw footage, project files, and unused content unless otherwise agreed in writing
Portfolio Usage: We reserve the right to use completed projects in our portfolio, website, and marketing materials unless you request otherwise in writing
Third-Party Content: If we license stock footage, music, or other assets on your behalf, those licenses are subject to the terms of the respective providers

9. File Delivery and Retention

Delivery Method: Final files are delivered via Dropbox, Google Drive, or other agreed-upon methods
File Formats: Files are delivered in formats specified in your contract
File Retention: We retain project files for 90 days after final delivery. After 90 days, files may be deleted.
Backup Responsibility: It is your responsibility to back up delivered files. We are not responsible for lost or corrupted files after delivery.

10. Cancellation and Termination

Client Cancellation: If you cancel after work has begun, you forfeit your deposit and may owe additional fees for work completed
Company Termination: We reserve the right to terminate a project if payment terms are violated or if the working relationship becomes untenable
Mutual Termination: Both parties may agree to terminate a project in writing with negotiated settlement terms

11. Confidentiality

We respect the confidentiality of your business information. We will not disclose sensitive business information without your consent, except as required by law. If a Non-Disclosure Agreement (NDA) is required, it must be signed before project commencement.

12. Limitation of Liability

To the fullest extent permitted by law, Runna Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability is limited to the amount paid for the specific project in question.

13. Warranties and Disclaimers

We warrant that our work will be performed in a professional manner consistent with industry standards
We do not guarantee specific business results (sales, engagement, ROI) from our deliverables
All deliverables are provided "as is" after final approval and payment

14. Indemnification

You agree to indemnify and hold harmless Runna Media from any claims, damages, or expenses arising from:

Your use of our deliverables
Your breach of these Terms
Your violation of any third-party rights
Content you provided that infringes on third-party intellectual property

15. Dispute Resolution

Governing Law: These Terms are governed by the laws of the State of Illinois, United States
Mediation: Any disputes shall first be attempted to be resolved through good-faith negotiation
Arbitration: If negotiation fails, disputes shall be resolved through binding arbitration in Chicago, IL
Legal Fees: The prevailing party in any dispute is entitled to recover reasonable legal fees

16. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

18. Entire Agreement

These Terms, along with any signed project contracts, constitute the entire agreement between you and Runna Media and supersede any prior agreements or understandings.

19. Contact Information

For questions about these Terms of Service, contact us:

Runna Media
Phone: +1 (815) 345-0055
Location: Chicago, IL

By using Runna Media's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.