Privacy Policy

Last Updated: December 28, 2025

1. Introduction

Runna Media ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

Contact Information: Name, email address, phone number, company name
Project Information: Details about your project needs, budget, timeline, and preferences
Payment Information: Billing address and payment details (processed securely through third-party payment processors)
Communications: Any messages, emails, or other communications you send to us

We also automatically collect certain information when you visit our website:

Usage Data: IP address, browser type, device information, pages viewed, time spent on pages
Cookies and Tracking: We use cookies and similar tracking technologies to improve your experience

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process your project requests and communicate about your projects
Send you invoices, receipts, and payment confirmations
Respond to your inquiries and provide customer support
Send you marketing communications (with your consent)
Analyze website usage and improve our website and services
Comply with legal obligations and protect our legal rights

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who help us operate our business (payment processors, email services, hosting providers)
Business Transfers: If we are involved in a merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights and safety
With Your Consent: When you explicitly consent to sharing your information

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may limit website functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project files are typically retained for 90 days after final delivery unless otherwise specified in your contract.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Opt-Out: Opt out of marketing communications
Data Portability: Request a copy of your data in a portable format

To exercise these rights, contact us at +1 (815) 345-0055 or use our website contact form.

8. Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Runna Media
Phone: +1 (815) 345-0055
Location: Chicago, IL